(handelsvilkår på dansk står nederst på siden / danish rules of trade are at bottom of page)

details about hansenogjensen
address:          tullinsgade 24, DK 1618 copenhagen, Denmark
tel:                 +45 21789968
CVR/VAT no:   DK30031733
email:              shop@hansenogjensen.dk

security 
all credit card details are collected using an SSL secure server. we do not keep any record of your credit card details after your payment has been collected.

if you have any questions about security or you suspect your card details have been used fraudulently on our website, contact our customer service at customerservice@hansenogjensen.dk

the personal information which we hold will be held securely in accordance with our internal security policy, the law and the danish data protection law. we will not transfer any information to other parties or persons. we will only use the information that we collect about you lawfully (in accordance with the danish data protection law).

we only collect information about you to process your order.

the information we will collect about you includes: your name, address, phone number , e-mail address ,credit card details.

we do not store your credit card information once your order has been processed. we will not e-mail you in the future unless you have given us your consent and you can be sure that under NO Circumstances will we divulge your information to any third party. the information we hold will be accurate and up to date. you can check the information that we hold about you by e-mailing us. if you find any inaccuracies we will delete or amend it promptly.

if you have any questions or comments regarding privacy, please e-mail us: customerservice@hansenogjensen.dk

delivery
we offer a speedy, fast delivery service. 
most of our orders are despatched the same day (Monday to Friday). 
if in stock you will usually receive the items you ordered in around 48 to 72 hours from when ordered.
international customers
your order will be sent first class air mail recorded (except for large or heavy items):
europe — 2 to 7 days

usa and canada — 3 to 10 days

rest of the World — 3 to 14 days
international orders can take up to 2 weeks to deliver, but we can arrange for speedier deliveries if you agree to the premium.

returns
you have the right to cancel your order, up until 14 days after you receive your goods.
you need only pay the return postage costs. we will return your money within 30 days of cancellation.
it is your responsibility to ensure that returned goods are packaged and shipped responsibly to avoid any damages.
returns address:
hansenogjensen
tullinsgade 24, butik
dk 1618 copenhagen 
denmark

terms and privacy
statements for sales and delivery terms are in effect for hansenogjensen.
payment agreements are in effect unless otherwise negotiated. hansenogjensen are committed to protecting your privacy.

1. Sikkerhed 
1.1 Alle personlige oplysninger der angives ved køb behandles fortroligt og anvendes kun til at gennemføre handel og forsendelse. Oplysningerne er kun tilgængelige for den internetansvarlige og de ansvarlige for ekspedition af ordren. 

2. Bestilling 
2.1 Bestillingen af varer kan kun foregå fra www.hansenogjensen.dk

2.2 Alle meddelelser mellem kunde og hansenogjensen skal foregå via e-mail. Kunden forpligter sig til at overvåge sin e-mail efter bestillingen, da eventuelle forsinkelser af leveringen vil blive meddelt her. 

2.3 Aftaler om køb af varer fra webbutikken anses for endeligt indgået, når en medarbejder har behandlet ordren.

3. Betaling 
3.1 Betalingen af varer købt på www.hansenogjensen.dk kan kun ske med online brug af Dankort, VISA/Dankort, VISA Electron,    Mastercard, og American Express. 

3.2 Når du køber varer på  www.hansenogjensen.dk tillægger vi et portogebyr, afhængig af varens størrelse og vægt.

3.3 Alle priser angivet på www.hansenogjensen.dk er inkl. moms. 

3.4 Prisen angivet ved bestillingstidspunktet er den pris, som bliver faktureret for varen. 

3.5 De priser der er angivet på www.hansenogjensen.dk er ikke nødvendigvis de priser, der tages for varen i hansenogjensens fysisk butik.

3.6 Hansenogjensen tager forbehold for udsolgte varer, trykfejl samt pris- og afgiftsændringer

4. Levering 
4.1 Den normale leveringstid på bestilte varer er på 1-4 hverdage. Hvis den bestilte vare ikke er en lagervare, skal der dog påregnes yderligere leveringstid. Hvis du bestiller en vare, som ikke kan leveres inden for 8 hverdage, vil du blive kontaktet.

5.3 Kunden betaler returporto. 

5.4 Kunden har desuden mulighed for at bytte eller returnere varerne i hansenogjensens fysiske butik på Tullinsgade 24, 1618 København V.

6. Reklamation 
6.1 Ved enhver reklamation er hansenogjensen i sin ret til at kræve en fakturakopi - eller en udskrift af den e-mail der er modtaget ved bestillingen. 

6.2 Der ydes to (2) års reklamationsret.